TIKTOK AND INSTAGRAM LIVE SALE RULES

We have frequent lives sales on TikTok and Instagram.

How to Claim:

  1. Tune into our stream.
  2. Crystals are available once the price or code are revealed.
  3. To claim - type the price and you can use an emoji or a word such as, claim, sold, mine, dibs, or any other appropriate word to indicate that you are claiming to purchase that crystal for yourself.
  4. The first person to use their claim with the correct price wins the crystal shown.
  5. The crystal that is shown is what is sold unless we state that the crystal is randomly chosen or intuitively picked.
  6. When you claim a crystal it is final. There are no put backs or exchanges. We start invoicing immediately and it creates logistical challenges when there are switches. 
  7. Dibs- If a crystal or item is not claimed the first time it is shown, you can request to see it again. This will give you dibs for a few minutes to see the item again and claim. If you do not claim within a few minutes, it becomes available for anyone else to claim again.

Live Sale Listings and Payment

You will have a custom listing created on our webpage, under Live Sale Listings, with photos of the actual items you claimed. We will post a story on Tiktok and Instagram to let everyone know when listings are ready. Please ensure notifications are on to see these posts. We will send you one direct message to remind you that your listing is up and requires payment. If we don't hear from you within 24 hours of the live sale, your basket will be considered abandoned.

If there are any problems with your invoice please reach out right away so we can correct it. 

There is a list of the usual options to check out. We ask you to avoid PayPal if possible. In May 2021 our account was compromised and they were no help. We do understand that some customers prefer it so we have left it as a last option. 

Payment is due within 24 hours of the live sale. We appreciate fast payments and will work hard to make sure everything is shipped quickly. 

Abandoned Cart

If you do not pay promptly you take the risk that your cart will be abandoned and put back in the live under the popular feature called "The Abandoned Cart". There is pressure from fellow customers to "Name and Shame".

We are working hard over here. It takes a lot of energy to remind slow payers so we appreciate your prompt checkout. Reach out to us if you have a problem. Ghosts and timewasters will be blocked. 

Currency

We use US Dollars for our online transactions. This is in keeping with the industry standards. Most of the individuals we are dealing with accept USD and most of our clients are in the US. 

Canadian Customers have the option to pay with Canadian Dollars via etransfer to info@nharo.com, Totals are calculated using the current USD/CAD exchange and the relevant sales tax is added. For example, Ontario residents and 13% HST.

Shipping

Shipping within the US will be based on weight. 

Orders from Canadian Customers: we will message you regarding shipping options. When you are claiming, please let us know if you reside in Canada. 

Interational orders will be calculated based on weight and volume. Let us know if you are international when claiming and we can make sure to weigh the order correctly.

High Value international orders are shipped via DHL.

Claiming Trouble & Connection Issues

  1. The successful claim will be awarded to the first person on our screen. This is often different than what you see on your screen, usually you will appear first. 
  2. Closing and re-opening the app can help connection issues. 
  3. If you have other apps open this can slow down performance.
  4. Sitting close to your router may help you to stream faster.
  5. Using phone data can help connection issues.
  6. Changing your claim word and using emojis can help your claim get through.

Live Sale Schedule

Stay tuned to our Tiktok and Instagram feeds and stories for the live sale schedule while in Tucson. Our Instagram and Tiktok stories highlight details on our shows.

Tentative Tucson Live Schedule: TBD

Make sure you turn on notifications on Tiktok and Instagram if you want to know when we are live.